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RETURN & REFUND POLICY PHYSICAL PRODUCTS

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Policy Coverage

 

​Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You may be instructed to submit a photo of the item as part of your request for a return. 

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, articles, books or magazines (including digital) cannot be returned. 

 

Additional non-returnable items:

  • Gift cards

  • Downloadable software products

  • Journals

 

To complete your return, we require a receipt or proof of purchase.

 

SHIPPING RETURNS

To return your product, you should mail your product to: (which we provide in the return notification email sent to you on informing of your desire).

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Return options 

(Clearly list all the ways to initiate a return. Some examples are as follows.) 

  • You can return your purchase to BRUNA (nearest to manufacturer -PLEASE CONFIRM LOCATION WITH US BEFORE INITIATING RETURN PROCESS). Print a return shipping label to affix to your package and drop off at your nearest Post Office.

  • You can use UPS or DHL. If you are returning more expensive items this might be a good option. You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, we’ll approve the refund process and submit it to your payment provider. Your payment provider may take up to 2 weeks to post the refund.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@aselearn.com.

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Policy Updates

This policy may be updated periodically to reflect changes in: - Legal requirements - Business practices - Customer feedback - Industry standards

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Last Updated: December 6, 2025

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Customer Satisfaction Commitment

At ASE Learn, we’re committed to providing high-quality educational content that delivers real value. Not a quick -fix route, but sure and sustainable. We stand behind our products with:

  • Quality assurance before release

  • Customer support for any issues

  • Continuous improvement based on user feedback

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Thank you for purchasing our educational products. Your purchase enables us to continue creating and developing educational content and materials suitable for families and school communities. We appreciate your understanding of our digital product policy.

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For questions about this policy or assistance with your purchase, please don’t hesitate to contact us at info@aselearn.com.

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